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Research results: usage of BPM systems leads to a higher process orientation among employees

19.10.2017Tips and Information

Lufthansa Technik, Uni Bamberg & Rostock and Frankfurt School have analysed how the usage of a BPM system affects process orientation of employees.

Many companies strive for process orientation as it promises many advantages such as a higher efficiency and customer satisfaction especially in times of digital transformation. Many companies struggle however in motivating their employees to think and act more process oriented which means to consider the overall goal of a company next to the personal workplace. Hence, more than 1000 employees of LHT (different work areas) were questioned in a joint project, if the usage of a software modelling processes leads to process oriented thinking and behavior. Such a software is costly when being implemented and keeping up to date continuously. Thus, its benefits should always be assessed.

The results show that an increased usage of such a system leads to an increase in process-oriented thinking and behavior. Important preconditions for a high usage are however an easy usage as well as up to date information in the system. An important explanatory factor for this positive impact is that employees understand the embeddedness of their work in overall processes. Thereby employees see a greater benefit in collaboration so that disadvantages of thinking in silos are mitigated. Implementing a BPM system leads to similar results as setting up trainings on the topic. Hence, they are beneficial beyond their primary goal of increasing operational efficiency by modelling the processes.

Article: Kettenbohrer, J., Beimborn, D., Leyer, M. (2016), Examining the Impact of BPM System Usage on Employees' Process Orientation, International Conference on Information Systems 2016, 11.-14.12.2016, Dublin.

Research goes on: If you want to participate in further studies please contact michael.leyer(at)

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